Greeting and Seating Guests

Restaurant Sequence of Service

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Restaurant Service

Greeting and Seating Guest

The person who greets guests is a Host or Hostess. They welcome and escort our guests to their table. They set the mood for the restaurant.

Keep track of each station. Make a chart of each server's station, and what tables are in it (also learn the table layout by heart). Keep note of how many people are in a party and what table they are at. Also keep note of who is still there so that servers do not become overwhelmed.

Be aware as guests approach the restaurant. If you are busy with another guest, acknowledge the guest by saying, "I will be right with you," make eye contact, or a simple hand gesture also works.

Greet them with a smile and welcome them to the restaurant . Remember, you are the first chance for the restaurant to make a good impression, and set them at ease.

Find out how many people are dining. If there is a wait make sure to get everyone's name in right away so they do not feel ignored. Avoid giving them a specific time frame. Explain that we currently have a short wait, and that there should be a table ready momentarily, or we are currently getting tables cleared and set. NEVER say 5-10 minutes. Guests are generally impatient, and will find somewhere else to dine.

Download detailed Restaurant Service Manual

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Artist: Restaurant Sequence of Service
Video title: Greeting and Seating Guests
Category: Food and Beverage
Views: 9,955
Submitted by: santosh