How to Deal with Intoxicated Guests

Responsible Service of Alcohol

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Responsible Service of Alcohol

Dealing with Intoxicated Guests

The best way to avoid any potential lawsuits stemming from drunkenness is to not serve a customer who appears inebriated. Of course, some people can hold their liquor very well, and your staff may not realize the patron is drunk until it is too late. If you are faced with a customer who has had too much to drink, here are some tips for handling them:

• STOP serving them immediately. If the customer has wandered in from another bar or restaurant, you can refuse to serve them. They may claim you’re acting illegal, but your not. You are acting responsible.

• Offer the customer some coffee and some food, as an alternative to a drink.

• Call a cab or another ride home for the customer. Do not let them drive!

• If a customer becomes belligerent or angry, escort them outside of the restaurant and call the police, who can look after the customer, until he or she is safe and sober.

To Download, Responsible Service of Alcohol Manual, Please Visit



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Artist: Responsible Service of Alcohol
Video title: How to Deal with Intoxicated Guests
Category: Bar
Views: 5,997
Submitted by: santosh