Dealing with Guests

Hotel Customer Service

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Hotel Customer Service

Do your guest always get greeted with a smile and made to feel special?

  • How well do your staff anticipate guests needs before they ask for things?
  • Do you give attention to detail and have any special little touches for guests?
  • Do you know what constitutes a good welcome for your guests? Do they like to be fussed over, or would they prefer to be left to their own devices?
  • When staff service a room do they routinely put everything back to the standard layout, or leave things the way guests have laid them?

Download detailed Hotel Customer Service Handbook

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Artist: Hotel Customer Service
Video title: Dealing with Guests
Category: Hotel Customer Service
Views: 4,807
Submitted by: santosh