Hotel Front Desk Check In Procedure

Front Office Procedures

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Hotel Front Desk Check In Procedures :

The Receptionist Must Be A Sales Representative At All Times.

He/She Must Have A Through Knowledge Of The Product They Sell , Details Of The Hotel , Rates, Services , And Facilities.

Guidelines :

Great your guest warmly with smile.

Ask If You May Help Him With A Courtesy Way.

If The Guest Says That He Have A Reservation, Ask Politely for The Guest Name.

Calls-Up The Information On The Computer Screen.

Make Your Double Check By Repeating The Guest Full Name.

Reconfirm Type Of Room Required.

Ask For The Length Of Stay And Departure Date Expected.

Reconfirm How Many People In The Party.

You May Offer Options With Upselling Techniques, And According To Your Rooms Availability Chart.

A Scan For A Special Notes May Reveal Special Requests Such As V.I.P Treatment…….Etc.

Reconfirm The Mode Of Payment And Follow Up With Payment Procedures Accordingly.

Ask To Complete The Registration Card.

Thank The Guest And Check If There Is Any Messages For Him/Her.

Match The Right Room For The Guest And Make The Blocking.

Offer Additional Services Such As Wake Up Calls Or Special Guest Needs To Be Covered.

Call The Bell Man Who Is Assigned To Carry The Luggage For The Guest.

Wish Your Guest A Pleasant Stay.


To Download Hotel Training Material, Please Visit Hotel Training Programme at



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Artist: Front Office Procedures
Video title: Hotel Front Desk Check In Procedure
Category: Front Office
Views: 34,247
Submitted by: santosh